Our Services
Own a property in Darwin and interested in maximising your
short-term accommodation income?
If you have a luxury property available for short-term rental in the Darwin area, reach out to us today to see how LPK can assist you to achieve and maintain high-occupancy rates and maximise your income.
Whether you’re just stepping into the short-term rental space, or you’re currently managing your property yourself and looking for an easier way (and/or you want to improve its performance), LPK can help you with it all!
As a recognised Airbnb ‘’Superhost’’, as soon as you’re onboard with us – your property achieves this status too. Meaning you skip the queue, along with the time and work involved, to get there yourself. This pits your property above the competition to any potential guests, as we are recognised as a trusted option. Algorithms will also show your property to guests above others. Win-Win.
Besides that, we then take care of everything! So, all you need to do is sit back and let us do the work for you while you watch your income grow. If you’re not very good at sitting back and doing nothing (we get it), you can login to the online portal to check on your properties bookings yourself or reach out to us to chat about anything. Otherwise, stop worrying about your property’s performance, leave it to our capable team and simply check out the statements at the end of every month.
How do I get my property professionally hosted by LPK?
WE’VE GOT A WELL OILED SYSTEM WE’D LOVE TO TELL YOU ABOUT
THE FIRST BIT
First things first, say hello! You can fill out or online form, email or give us a call and let us know you’re interested in joining our portfolio of luxury hosted properties. From there we can arrange a time to meet - we will visit your property to take a look around and discuss your needs.
THE MONEY BIT
(PROPERTY PRICE MANAGEMENT)
Next, using Hometime’s advanced systems, we put together a pricing proposal and provide this to you along with an estimated earning potential, considering your properties unique features and requirements.
We will discuss the % based hosting fees (including the breakdown of this for LPK, Hometime and Airbnb) and explain how these fees are built into the cost of the services we offer. We will also inform you of the costs associated with our comprehensive onboarding process, including any recommendations (see ‘The fun bit’) to make your property shine. We’re upfront about any costs involved, no hidden fees here!
We also explain how the ‘price per night’ is determined for your property, and how this is constantly monitored and reviewed using Hometimes complex platform. This system automatically factors in weekends, local events, public holidays and seasonal trends in combination with historic data based on the property location and any unique features to consistently establish the variable but appropriate price.
THE FUN BIT
(LIST CREATION & MANAGEMENT)
We go through what it will take for your property to succeed in the short-term accommodation market. We let you know what is considered the minimum standard for Short-Term Rental readiness, along with any personalised recommendations on how to take your property above and beyond this to be a successful and profitable LPK Luxury Hosted listing.
With your approval, any requirements identified in this process will then be taken care of by our Project Management, Housekeeping and/or Maintenance teams.
If your property is currently more of an empty shell than a luxury pad, or it’s feeling a little tired and dated, not to worry! We also have an internal Interior design service, and we can provide a quote for full furnishing in line with the requirements along with styling for your property on request.
Once we are both satisfied that requirements are met and your property is ready for listing, our home stylist will attend the property along with our professional photographer, whilst our copywriter will be working hard behind the scenes. Together, they will be ensuring that your property is well presented, enhancing all it’s wonderful and unique features.
THE BEST BIT
Your property is now ready for live listing as an LPK Luxury Hosted Property through our Direct Booking Site, Airbnb, Booking.com and Vrbo!
THE DETAILS
What exactly is provided with LPK’s professional
hosting service?
Our work certainly doesn’t stop once we’ve taken you through the onboarding process and listed your property on the LPK portfolio.
Maintaining our high standards is where we really step up and shine, and where you get the most benefit from our service.
Our ongoing services include:
Guest vetting and support
We explain how guest screening works and the options available for this. Once you select your preferences, we work to this; ensuring that you only get the guests you want – those who will respect your property and reward 5-star reviews. This generates repeat bookings and high occupancy rates.
We also manage all guest enquiries – whether it relates to a booking or troubleshooting during their stay. We make sure that guests are well informed for their stay – we coordinate property access and ensure guests are aware of any house rules. Thanks to our thorough onboarding process, our team are well equipped to support guests through any hiccups during their stay – including how to make your fancy TV/stove work, and how to connect to the Wi-Fi! No need to have your evenings or weekends disrupted, we can sort it out for you - we’re always happy to hear from our guests.
Professional housekeeping
LPK Housekeeping team work to Hotel Industry Standards. Our scheduling system is designed to deliver a quick turnaround between check outs and check ins, minimising the time (and potential loss of income) between available booking dates.
We use eco-friendly cleaning products wherever possible, and cleanliness and hygiene standards are regularly checked by our internal Quality Assurance team. We take care of luxury properties and we ensure that our Housekeeping reflects this standard, our Housekeeping team take pride in their work and ensure that nothing is left out of place and everything is left streak-free and sparkling!
Supply of Consumables
LPK stock all properties with high quality and eco-friendly (wherever possible) kitchen and bathroom products.
As standard, all bathrooms/showers/toilets will be stocked with hand soap, body wash, shampoo & conditioner, toilet paper and cleaners as appropriate. Kitchens are stocked with the essentials, including cleaning products, olive oil, salt and pepper grinders, tea, coffee (instant and pod/ground depending on your machine), sugar and milk. Small guest gifts are also stocked where applicable.
If guests make us aware of any special requests or requirements for consumables, we endeavour to deliver these too.
Quality Linen & Laundry Service
We engage Territory Laundry (a quality local, commercial laundry service) to supply our bedroom, bathroom and kitchen linen requirements. The quality provided is consistent with that of a 5-star hotel. Crisp white sheets and fresh fluffy towels – a perfect match for your luxury property.
Maintenance & Management
LPK has a team of trusted tradespeople on hand should any maintenance issues arise.
We know that it is critical to respond to maintenance requests ASAP, especially if there is a guest in the property. If an air-con breaks down in the build-up and you have a guest from…anywhere that doesn’t have a tropical climate, it needs to be resolved as a priority. Again, we manage the stress of this for you – all you need to do for any maintenance issue is provide permission for the required work to be completed.
We also handle the regular maintenance for the property (Hello pools and palm fronds!).
We make sure that both owners and guests are aware of the policies for guest damage and maintenance, along with the process undertaken by LPK to address any damages should they occur.
Airbnb offer host protection up to US$1,000,000 in damage and injury cover, however LPK recommend property owners take specialised insurance on top of this independently.