Our comprehensive onboarding process is what sets us up for future success for your property and sets us apart from the competition. Rest assured; it is a thorough process. 

After receiving your enquiry, a member of our team will contact you to arrange a time to visit your property – this is where suitability will be assessed; we will let you know of any missing minimum requirements and any additional recommendations for improvements. Your needs will be discussed and an earnings estimate, specific to your property, will be provided. You will also be provided with a quote for the Onboarding package – customised for your property. 

Once this is accepted and your property is signed on to join LPK’s portfolio, as explained in ‘The fun bit’, our team make sure that your property is adequately stocked with quality items considered essential for a 5-star rated stay. You don’t need to worry about what might be needed or go out and search the shelves yourself to find things. With our knowledge and experience, we anticipate guests needs and meet them before they have to ask, taking the special features and location of your property into consideration (Therefore taking out the time and effort involved in the trial and error of attempting to do this yourself).

Once your property is good to go, our onboarding team will pay it a visit. Their objective is to get to know your property and its contents - inside-out and back-to-front! They will take their time to investigate any potential guest query; whether that relates to parking, access, how an appliance works (yes, all of them), where the vacuum/iron/fuse box is hidden… - the lot. They also take stock of everything in the property. Once they’re familiar with all of this, they write up easy to follow instructions and enter this into the Hometime system and upload corresponding videos and/or photos. This means our team then have access to all this in-depth information to support guests through any troubleshooting that may be required. 

You may find everything easy to operate since you’re familiar with it but trust us when we say this cannot be said for all of your guests. Having this information on hand lets us resolve any glitch quickly; minimising the potential frustration for guests and eliminating the stress and annoyance for you at trying to explain something you may consider obvious to someone that just isn’t getting it (because they won’t be the only one!).

Finally, our professional photographer will attend with a property stylist to ensure your property is presented in the best possible light in photos, while showcasing any special features. After seeing the photos, you might want to log on and block out some time to stay for yourself! The final touch is provided by our copywriter who will create engaging copy, meaning readers can easily picture themselves enjoying your property. Combined, this creates a listing that stands out from others online and converts the browsers to bookers. Your luxury listing is now live on our direct booking site, Airbnb, Booking.com and Vrbo with your property immediately earning the esteemed ''Airbnb Superhost’’ status, thanks to LPK.

No upfront payment is required. The cost for the onboarding package is taken off your first monthly statement – once bookings are received for your property. 

The onboarding cost varies dependent on the size of the property. This is like the start-up cost and will generally include, at minimum; our purchase of pillows, mattress protectors and quilts, lockbox installation, the initial deep clean, professional photography and copywriting.

There may also be some maintenance or styling required – this would be discussed during the initial property inspection. There is full transparency throughout and no hidden costs – you will be well aware of any recommendations before the onboarding process gets underway. 

As a professional luxury hosting service, we recognise quality cleaning as a key part of success in this industry – we do not offer partial services.

Short Term Rental cleaning is very specific. Our Housekeeping service includes freshly laundered linens and the restock of quality products. It can make a noticeable difference to a guests experience and their reviews, which can impact on the performance of your property.

After the initial deep clean cost, which is included with the onboarding package, all cleaning costs are paid by the guest. This is specific to each property and is covered in the guest booking fees. 

Our contract agreements do not have a lock-in period; however, we require 2 months’ notice for cancellation.

This period allows us time to handle any scheduled bookings and withdraw all our services.

We’re afraid not, LPK only services luxury properties.

Our services are designed for high-end homes, this is where our expertise lies. We are reputable trusted ‘’Superhosts’’ with consistent 5-star ratings – this wouldn’t be possible if we didn’t have the solid foundation of a luxury property to begin the work with. To maintain our standards, we must be selective about the properties we accept on to our portfolio.

When considering whether properties are an appropriate match for LPK, the location is a key consideration for us, along with the individual property details and features. If there is any uncertainty about your properties suitability, this would be determined at the initial property assessment.

We have spread our wings and are now multi-channeling across four platforms, including our direct booking site.

We started out with Airbnb - as the most professional short-term accommodation provider, this made sense; they are well known and trusted, and for good reason.

Due to our diversifying portfolio we wanted to ensure we remain competitive (for homeowners and guests) across different markets, which has led us to multi-channelling.

We now list our properties with Airbnb, booking.com - which has a large global market and works well for hotel-style units, Vrbo - which is popular with guests from southern states, and our direct booking site - which can provide the best value all round.

All technology, systems and data required to optimise your property’s potential is seamlessly integrated across all four platforms, thanks to our partner Hometime’s property management software.

No problem!

You can easily update your property’s availability through your Homeowner Portal, no questions asked.

Yes. During our initial meeting with you we will discuss any requirements or criteria you have for potential guests, you can also let us know about any ‘House Rules’. We will then work to your requirements by vetting guests, considering their ratings and previous reviews.

For our luxury homes, we do not permit ‘instant booking’ – once we receive a request, we reach out to the potential guest to review who exactly will be staying in the property prior to approval.